Service Innovation Lab

Service Innovation Lab

The Service Innovation Lab (SIL) is a joint venture of the International SEPT Program of the University of Leipzig and Conoscope. In Asia, Asia Innovators Community has been authorized by the organization to support Asia markets. The goal is to support and professionalize the development of services through scientifically based and sound concepts of service engineering.

We assist and support innovation projects through all stages of the service development, from requirements analysis, idea generation and modelling services to the implementation of product and market testing.

Our range of services include:

Service Development Portfolio (SDP)

Service Process Portfolio

  • Service Conceptualization
  • Business Model Development
  • Business Plan Development
  • Enterprise Structuring

Service Process Optimization Portfolio (SPOP)

Service Process Portfolio

The portfolio includes service orientation, flexibility, comprehensive and innovative.





Project Consulting & Training Workshops

As part of a one or two – day training courses tailored to your needs, the Service Innovation Lab offers your company an overview of the methods of service development and process optimisation. Here we present the philosophy of service engineering and teach basic methods and tools.

Beer testing for Asia market entry

In the course of the training, practical exercises follow the phases of the typical service development process and the methods presented as examples. In particular, the cases deal with challenges that arise from the integration of the customer  in the service process.

Please contact us for service innovation in Asia:

Let's Get In Touch!

Deutches Haus 33 Le Duan Blv. Dist. 1, Ho Chi Minh City, Vietnam